Question 1

How fast do you dispatch orders?

Accepted Answer

All orders are dispatched within 24 business hours from our warehouse (Monday to Friday). You will receive an automated SMS & WhatsApp notification with your live tracking URL as soon as the package leaves.

Question 2

How long will delivery take to my city?

Accepted Answer

Metro cities (Mumbai, Delhi NCR, Bangalore, Pune, Hyderabad, Chennai) take 2–4 business days. Tier 2 and Tier 3 cities typically take 4–7 business days via Delhivery / Bluedart Air Express.

Question 3

Is shipping free?

Accepted Answer

Yes! All prepaid orders (UPI, Credit/Debit Cards, Net Banking) qualify for 100% FREE shipping across all serviceable pincodes in India.

Question 4

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, COD is available across India with a flat ₹59 handling fee applied at checkout.

Question 5

What is the return policy?

Accepted Answer

We offer a 7-day hassle-free return window from the date of delivery. Items must be unworn, unwashed, and have original tags intact.

Question 6

How do I request an exchange for another size?

Accepted Answer

Simply WhatsApp us at +91 73000 11277 or email contact@onifit.in with your Order ID and the new size requested. Our support team will arrange a reverse pickup.

Question 7

How long does a refund take?

Accepted Answer

Once your returned garment is inspected at our warehouse (within 24–48 hours of receipt), the refund is processed within 5–7 business days to your original payment method or UPI for COD orders.

Question 8

What fabric is used in Onifit gear?

Accepted Answer

Our signature compression and activewear is crafted from 88% high-tenacity Nylon and 12% Spandex. This combination delivers true 4-way elastic stretch, sweat evaporation, and anti-chafing durability.

Question 9

How should I wash my compression tops and stringers?

Accepted Answer

Machine wash cold at 30°C inside out. Do not tumble dry, do not bleach, and do not iron directly over prints or logos.

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